It's never too early to prepare for Deaf Awareness Week (first week of May), a national campaign dedicated to promoting understanding, inclusion and support for people who are deaf or hard of hearing.

Raising awareness is just the first step, the real impact comes from turning awareness into practical actions that make your workplace truly inclusive.

Why Workplace Inclusion Matters

Workplace communication challenges affect productivity, engagement, and wellbeing - for all employees. Deaf or hard of hearing staff may miss key conversations, feel excluded in meetings, or struggle with phone and video communications.

Planning ahead for Deaf Awareness Week gives employers an opportunity to review processes, identify gaps, and implement solutions that benefit everyone.

Step 1: Raise Awareness Through Education

Start by helping your team understand what hearing loss really means. Activities could include:

• Short presentations or webinars explaining hearing loss and hearing devices/technology
• Sharing stories or case studies of colleagues who are deaf or hard of hearing
• Highlighting workplace etiquette, like facing someone when speaking or avoiding talking over background noise

These actions create empathy and awareness that lasts beyond a single week.

Step 2: Review Communication Tools

Evaluate how your workplace currently supports employees with hearing loss:

• Meeting technology: Do video conferencing systems offer captions? Are meeting rooms equipped with the right technology?
• Assistive devices: Could employees benefit from wireless microphones, hearing aid compatible headsets, or transcription apps?
• Signage and notifications: Are important alerts accessible in visual formats as well as audio?

Even small adjustments can dramatically improve daily communication and inclusion.

Step 3: Implement Practical Inclusion Steps

Awareness alone isn't enough - actionable steps make the difference. Consider:

• Providing training for managers and teams on inclusive communication
• Encouraging a culture where employees feel confident requesting and discussing adjustments
• Trialling assistive technology and tools, with feedback from deaf or hard of hearing staff

Practical interventions ensure Deaf Awareness Week leads to long term change, not just a temporary spotlight.

Step 4: Measure Impact and Keep the Conversation Going

After the week, review what worked and what can be improved. Regularly ask employees for feedback on:

• Meeting accessibility and communication clarity
• Usefulness of assistive tools provided
• Suggestions for further inclusion measures

This helps embed inclusive practices into your workplace culture all year round.

Step 5: Learn from the Experts at Deaf Umbrella

If you're looking to deepen your workplace's understanding and take meaningful action, it's worth exploring the support available from our friends at Deaf Umbrella.

They offer a range of practical services designed to build confidence and improve communication including:

• Deaf awareness training tailored for workplaces
• British Sign Language (BSL) courses
• A variety of free resources to support ongoing learning

Pro tip: consider booking a session ahead of Deaf Awareness Week so your team is prepared and confident when it begins.

Deaf Awareness Week is more than a campaign - it's a springboard for action. By combining education, practical inclusion measures, and review of communication tools, workplaces can ensure deaf and hard of hearing employees are fully supported.

To find out how we can support you with assistive technology solutions, visit our workplace inclusion page.

Parenting is rewarding but full of challenges, and adding hearing loss into the mix can make everyday life feel even more complex. From newborn care to school runs, family gatherings, and social activities, having the right tools and strategies can make life easier and more enjoyable.

In this guide, we cover practical tips and technology solutions to help parents with hearing loss stay confident and connected.

At Home with Baby: Staying Alert and Confident

Babies make a lot of noise, but when you're living with hearing loss, important everyday sounds can be easy to miss. Sounds like a baby waking from a nap, or household alerts such as doorbells and alarms may not always be easy to hear, especially if you're in another room, asleep, or focused on something else.

Common challenges for parents with hearing loss at home:

• Waking when the baby cries
• Knowing if the baby stirs during a nap
• Hearing alarms, doorbells, or timers while multitasking

Helpful solutions and assistive technology:

• Vibrating & Flashing Baby Monitors - with customisable alerts, these are designed for parents with hearing loss
• Flashing Light & Vibrating Alert Systems - connect doorbells, phones or smoke alarms for extra reassurance
• Vibrating Watches - discreet alerts while moving around the home (or out and about!)

These tools make it easier to stay aware and respond confidently without straining to hear every sound.

Out and About: Safety and Awareness

Whether you're taking your child for a drive, visiting a baby group, or running errands, hearing clearly is essential for keeping both you and your child safe. Being aware of your surroundings helps you react quickly, respond to your baby's needs, and engage confidently in daily activities.

Common challenges while out and about:

• Hearing your child in the back seat or buggy
• Managing noisy baby groups or classes
• Navigating busy cafes, restaurants or play areas

Practical solutions:

• Clip-on microphones - great for one-to-one conversations or capturing baby's sounds in the back seat of the car or while in the pushchair
• Roger On Microphone - ideal for a range of situations; groups, presentations, one-to-one conversation
• Public Loop Systems - making sure you make use of your hearing aid T setting (if they have one) in theatres, cinemas, doctor's surgeries, hospitals and more

School & Nursery Life: Staying Connected with Your Child

As your child grows, communication becomes an increasingly important part of your role as a parent. Moments like chatting with teachers, attending parent's evenings, or enjoying school performances are key to staying informed and involved.

Common challenges:

• Hearing clearly at parent's evenings
• Following conversations at the school gate
• Enjoying school performances or presentations

Helpful solutions:

• Remote Microphones - suitable for various school situations
• Public Loop Systems - make the most of t-coil settings in reception areas, school halls, and theatres
• Soundfield Systems - some schools have classroom systems you can benefit from too

Family Time and Everyday Communication

Connecting with your family shouldn't be stressful or difficult. Clear communication is vital in everyday life, from chatting at the dinner table to sharing stories during family get-togethers.

Common challenges:

• Following group conversations
• Watching TV together
• Phone calls with friends, relatives, or teachers

Accessories that help:

• TV Listeners - stream sound directly to your hearing aids
• Remote Microphones - support one-to-one or group conversations in noisy environments
• Hearing Aid Compatible Phones - stay connected with loved ones and manage parenting tasks with ease

Helping Your Child Help You: Communication Tips

As your child grows, they can learn ways to support communication with you. Simple strategies can make a big difference in everyday life, help them to understand your hearing needs, and encourage independence.

Helpful tips to teach your children:

• Get your attention visually - teach them to tap your shoulder or gently attract your attention before speaking
• Face-to-face communication - encourage them to talk while looking at you to support lip reading
• Come closer instead of calling from another room - this makes it easier for you to understand and respond
• Introduce sign language early - teaching signs for basic needs like ‘milk’, ‘more’ or ‘sleep’ helps babies communicate before they can speak, and lays the foundation for learning more complex sign language as they grow
• Be patient and supportive - teach them patience, but return the favour and celebrate their efforts to help communicate with you clearly

These habits not only make daily interactions smoother, but they also help children to develop empathy and understanding of hearing differences from an early age.

Explore Hearing Aid Accessories for Confident Parenting

Parenting with hearing loss isn't about doing more - it's about having the right tools to feel confident, safe, and connected. With today's technology, staying in tune with your child has never been easier.

Visit our My Hearing Aid feature to discover products compatible with your hearing aids and find solutions tailored to your parenting needs.

Need friendly, expert advice? Give us a call! We’re always happy to help.

📧 Email us at info@connevans.com

📞 Call the team 01737 247571

With the UK landline digital switchover well underway, many traditional landline telephones are becoming obsolete. If you prefer a corded handset, but need the flexibility of a mobile network, the Geemarc CL9000 Hearing Aid Compatible Phone is an ideal solution.

Why the CL9000 Stands Out

The CL9000 looks like a traditional corded phone, but it works entirely via a 4G Nano SIM card instead of a conventional landline socket. This makes it a perfect option for anyone needed to connect a landline phone to a mobile network in the UK, giving you the familiar handset feel while using a mobile network.

You can use it anywhere there's 4G coverage - at home, in assisted living, or a care home. All calls, texts and emergency alerts operate via your chosen mobile network, offering full independence without the need for a landline connection.

Key Features of the CL9000

1. Hearing Aid Compatibility

Designed for hearing aid users with a telecoil (T-coil), the CL9000 ensures clear, comfortable conversations - simply switch your hearing aid to their telecoil setting.

2. Adjustable Volume & Amplification

With up to 40dB receiving volume, and an amplification boost button, you can tailor the sound to your needs.

3. Power Fail Backup

Powered via USB type-C, the built-in rechargeable battery ensures the phone continues working for over a day during power outages - so you're never left without a connection.

4. Easy Speed-Dial & Text Messaging

Three photo keys allow fast calls to friends or family, and the CL9000 can receive texts just like a mobile phone.

5. SOS Functionality

Safety is key: the CL9000 comes with a waterproof SOS bracelet, and an SOS button on the phone itself. Holding the button for 3 seconds will text and dial up to 5 pre-programmed emergency numbers and the CL9000 will dial them one by one giving extra peace of mind in an emergency.

6. Hands-Free Use

The hands-free function is ideal for users with limited dexterity, making it easier to manage calls independently.

Important User Guidance

The CL9000 is specifically designed for people with hearing difficulties. The handset includes earpiece volume control, which must be set to the lowest comfortable level for each user. Anyone using the phone should be familiar with adjusting this safely.

Getting Started

To use the CL9000, simply insert a 4G Nano SIM card, available from most major retailers. The phone then works just like a mobile phone, but with the look and feel of a traditional corded handset. It's a perfect choice for anyone looking for a 4G landline phone alternative in the UK.

The Geemarc CL9000 bridges the gap between classic handsets and modern mobile convenience. With hearing aid compatibility, adjustable volume, and emergency SOS features, it keeps you connected and safe - even as the UK landline digital switchover continues.

View the Geemarc CL9000 on Connevans.co.uk >

Hybrid working has become a standard in many workplaces. Teams now juggle in-person meetings, remote participants, and audio from multiple devices - often leading to uneven sound quality, dropped cues, and employees struggling to follow conversations.

While many employers invest in collaboration tools and video platforms, one key aspect of accessibility for hybrid workers is often overlooked: inclusion for deaf and hard of hearing employees.

Common Challenges for Employees with Hearing Loss in Hybrid Meetings

Hearing loss isn't always visible, and many employees hesitate to ask for support. In hybrid meetings, common issues include:

1. Hard to hear remote speakers - laptop microphones, webcams, and multiple audio devices can create uneven sound quality.
2. Background noise - open-plan offices or home environments can make conversations difficult to follow.
3. Missed cues and overlapping speech - hybrid meetings often have delayed audio, making it hard to participate fully.

When employees miss information, it affects engagement, confidence and overall productivity.

How Assistive Technology Can Help

One of the most effective tools for hearing inclusion is the Phonak Roger On microphone. It transmits speech directly to compatible hearing aids, helping employees hear every word clearly, whether someone is in the room or calling in remotely.

Benefits of the Phonak Roger On for Hybrid Work

• Portable & versatile - can be used in a variety of environments: from small team huddles to on-the-go conversations, making it ideal for dynamic workplaces.
• Hybrid-ready - integrates seamlessly with laptops, conference calls, and standard meeting setups, ensuring that employees using hearing aids can fully participate, regardless of how their colleagues join the meeting.
• Multiple listening modes - adapts to different situations, like when you have a single speaker, a small group around a table, or hybrid meetings, automatically optimising audio to deliver improved clarity.
• Advanced noise management - with tech that homes in on the main speaker, the Roger On reduces background noise, helping employees focus on the most important speech and improving understanding in noisy environments.
• Boosts participation & confidence - by making conversations clearer and easier to follow, employees feel more confident contributing ideas, asking questions, and engaging in collaborative discussions.

The combination of all these features makes the Phonak Roger On a standout solution for workplaces looking to support hearing inclusion in every kind of meeting scenario.

Learn more about the Roger On Microphone >

Assistive Tech Isn't the Whole Solution

While devices like the Roger On are excellent, employers should remember that assistive technology is only one part of the bigger picture. Other strategies to support hearing inclusion include:

• Reviewing meeting culture to include things like agendas and summary sharing ahead of time so employees know what to expect
• Using live transcription or captions for remote calls as standard
• Inform teams of clear communication practices - speak clearly, face the microphone/screen, avoid talking over one another

By combining tech solutions with these inclusive meeting practices, organisations can create hybrid environments where all employees thrive.

Top FAQs About Hearing Inclusion for Hybrid Working

Level the Playing Field

Hybrid work doesn't have to disadvantage employees with hearing loss. Investing in the right assistive technology (like the Roger On!), alongside thoughtful communication practices can bridge gaps, improve engagement, and show genuine inclusion.

Your next step:
👉 Learn more about hearing inclusion in the workplace, and download our free guide here!

Need friendly, expert advice? Give us a call! We’re always happy to help.

📧 Email us at info@connevans.com

📞 Call the team 01737 247571

This year, we're incredibly proud to be celebrating 65 years of Connevans - and throughout the year, we'll be sharing special content to mark the occasion.

From the early days of analogue solutions, to today's advanced wireless tech, a lot has changed in the last six decades, but one thing hasn't: our dedication to finding practical ways to make life easier for people living with hearing loss.

So, to celebrate 65 years, we’ve challenged ourselves to pull together 65 top tips for making life easier with hearing loss.

Whether you’re new to hearing technology, or have been using it for years, we hope you’ll find something in here that makes life just that little bit easier.

Without further ado, let’s get started…

Tips for Managing Hearing Loss at Home

1. Personalise your TV volume with your own speaker or headset

2. Use vibrating or visual doorbell alerts so you never miss a visitor or delivery

3. Install visual or vibrating smoke, fire and carbon monoxide alarms

4. Sit closer to speakers or sound sources for clearer audio

5. Set up vibrating or extra-loud alarms for reminders and wake-ups

6. Enable flashing or vibrating alerts on your phone

7. Don’t forget to remove your hearing aids before bed

8. Store your hearing aids safely overnight

9. Turn on subtitles or closed captions when watching TV

10. Stream gaming audio directly to your hearing aids

11. Use landline phones with amplified sound and adjustable tone

12. Connect hearing aids to your PC with wireless accessories

13. Remove hearing aids before showering or bathing and store in a dry place

How to Hear Better in Public Spaces & Social Settings

14. Download your hearing aid app for easy control

15. Use Bluetooth for hands-free calls and streaming audio

16. Choose quieter venues or off-peak time where possible

17. Use wireless microphones in busy places like cafes, pubs, restaurants

18. Try live captioning apps for group conversations

19. Switch to the T setting for loop systems in public spaces

20. Use hearing aid-compatible headphones or amplifiers

Tips for Travelling with Hearing Loss

21. Use airline apps for real-time announcements and updates

22. Choose plane/bus/train seats away from noisy areas or engines

23. Pack a dedicated hearing aid travel care kit

24. Take a portable vibrating alarm clock for hotel stays

25. Take a look at our guide to connecting to in-flight entertainment

26. Keep your devices organised in a protective case for travelling

27. Bring your own entertainment for long journeys

28. Check accessibility features before booking

29. Keep your hearing aids in a storage case with your contact details when not in use

30. Read our ultimate travel guide before you go

Practical Tips for Hearing Loss in the Workplace

31. Use wireless microphones during meetings

32. Sit closer to speakers where possible

33. Find a quiet space for focused conversations

34. Request written communication to support verbal information

35. Use email or messaging for detailed communication

36. Schedule calls during quieter times

37. Use captioned video calls for online meeting

38. Request good lighting for lipreading

39. Reduce background noise where you can

40. Use personal amplifiers for calls and meetings

41. Let your employer or HR know about your hearing needs

Support in Schools and Education Settings

42. Use speech-to-text or live captioning tools in lessons or lectures

43. Speak to teachers about seating plans that help reduce background noise

44. Suggest the use of tools like the BabbleGuard to manage classroom noise levels

45. Ask if a soundfield system is available in classrooms

46. Tell teachers how you (or your child) prefer to communicate

47. Ask for key information or instructions to be written down

48. Use retention cords during sports and physical activity

49. Take listening breaks to avoid fatigue

50. Use radio aids to hear teachers more clearly

Daily Hearing Aid Care Tips & Maintenance Advice

51. Use a drying box regularly to remove moisture

52. Clean hearing aids daily to prevent wax build-up

53. Always carry spare batteries

54. Use a puffer to reduce moisture in tubing

55. Let your hearing aid battery ‘breathe’ for a minute after removing the tab before inserting it

56. Try Ear Gear for device protection and to reduce wind noise

57. Use ear grips or tape to keep devices secure

58. Safely check that hearing aids are working using a stetoclip

59. Wipe devices regularly with specialist cleaning wipes

60. Keep a multipurpose tool handy for quick battery changes and cleaning

61. Replace domes regularly for best sound quality

62. Change tubing as recommended (or when they get stiff)

63. Book regular hearing checks and servicing

64. Use ear protection in noisy environments

65. Stay up to date with new assistive technology

Celebrating our 65-Year Journey Supporting People With Hearing Loss

As we continue to celebrate 65 years of Connevans, we're proud to share the knowledge and practical advice built up over generations of our team. Supporting you with simple, everyday solutions remains at the heart of everything we do.

There's plenty more to come as part of our anniversary celebrations, more tips, more stories and insights are on the way.

Thank you for being part of our journey 💙

Spring is the perfect time for a fresh start - and that doesn't just apply to your home. Regularly giving your hearing aids a thorough clean will help to prolong device lifespan and keep them performing at their best.

Why is it important to clean your hearing aids?

Hearing aids are exposed to earwax, moisture and dust. With daily wear, over time this can build up and:

• Block sound
• Cause intermittent performance or distortion
• Shorten battery life
• Lead to avoidable repairs

In fact, moisture and wax are the most common causes of hearing aids faults, so regular cleaning is one of the easiest ways you can protect your device.

Our Top 5 Tools for Cleaning Hearing Aids

Using the right tools makes cleaning quicker, safer and more effective.

1. Oto-fresh Cleaning Tissues

Specifically designed for cleaning and disinfecting your hearing aids and accessories. Shop now >

2. Hearing Aid Puffer

A handy puffer to help blow out moisture and condensation from tubing and earmoulds, great for a daily check. Shop now >

3. Global II Dry & Store

A reliable, long-standing favourite for overnight care - gently dries, sanitises and protects your devices while you sleep. A premium option that helps reduce repairs and keep sound quality at its best... a real case of get what you pay for! Shop now >

4. Vent Cleaner Tool

A specialist vent cleaner that gets right into tiny ventilation holes, clearing wax and debris that can block sound delivery.

Small passages can easily block over time, and clearing them regularly keeps sound crisp and clear. Shop now >

5. Multipurpose Dirt Removal Tool

A versatile little tool with brush, loop and magnet - great for cleaning microphone areas, removing wax and changing batteries with ease. Shop now >

How Often Should You Clean Your Hearing Aids?

A simple routine works best:

• AM: wipe down your devices and check for condensation or damage,
• PM: place your hearing aids in a drying box overnight when possible
• Weekly: use tools to clean vents, tubing, and small openings
• As needed: dry your hearing aids when exposed to sweat or humidity

Just a few minutes of maintenance each day can make a huge difference. Clean hearing aids don't just sound better, they last longer and perform more reliably too.

If you're new to hearing aids, a complete care kit is a great place to start. We've got several types available for different situations, but a firm favourite with our customers is the Travel Care Kit, as it's got everything you need for both cleaning and drying your aids - plus space in the bag to keep some spare batteries!

Discover our full range of hearing aid care items on our website >

Working in noisy environments - like retail stores, hospitality venues, factories, and warehouses - can be challenging for anyone. For staff members with hearing loss, background noise can make everyday tasks, conversations, and team meetings much harder.

Thankfully, with the right technology, workplace adjustments, and awareness, all employees can thrive in busy, noisy settings.

Why Noisy Workplaces Are Challenging for Hearing Aid Users

Most modern hearing aids are designed with microphones that are placed at the back of the device, which helps pick up sounds around the wearer. They're brilliant at general amplification, but in environments with a lot of background noise, hearing aids can really struggle. This is especially true if:

• The speaker is a little distance away
• Multiple people are speaking at once
• Machinery, music, or crowds create competing background noise

In these situations, staff may miss important information, feel fatigued and frustrated, or struggle to participate fully in team communication.

Assistive Listening Devices That Help Speech Cut Through Noise

While it's not the sole solution, technology can really help bridge the gap, allowing staff to hear what matters. Some of the most effective solutions for noisy workplaces include:

1. Phonak Roger On

The Roger On is a versatile microphone system designed to improve speech understanding in challenging environments. Key features include:

• Can be hand-held and pointed directly towards the speaker
• Can clip to the speaker like a lapel mic
• Connects to computers and other devices, ideal for a hybrid environment
• Helps employees focus on specific voices amidst background noise

Use cases:

• During briefings on a factory floor with loud machinery running
• Team huddles in busy retail or industrial environments
• Training sessions in hospitality venues with music or chatter

Learn more >

2. Phonak Clip-On Microphone

The clip-on mic is perfect for one-to-one conversations where background noise is an issue. Staff can clip it to a colleague or customer, ensuring that the person's voice is clear and intelligible, even in loud surroundings.

Use cases:

• Speaking to colleagues on a noisy warehouse floor
• One-to-one training or briefings in retail or hospitality
• Customer service interactions in busy areas with background music or chatter

Learn more >

3. Loop Systems

Other assistive listening solutions include:

• Loop systems for briefing rooms, office spaces, or reception desks (bonus, these can also be useful for customers!)
• Portable loop systems - a temporary, portable loop system that can be moved around the workplace

Practical Tips to Support Employees in Noisy Workplaces

Technology works best when paired with wider communication habits and workplace adjustments:

• Staff training on communication tips: encourage colleagues to face the person when speaking, rephrase or repeat information patiently, and avoid shouting unnecessarily
• Deaf awareness training: organisations like Deaf Umbrella provide workplace training to increase understanding and inclusivity
• Good lighting: helps staff pick up on visual cues and lip reading
• Quiet zones: where possible, provide spaces for staff to communicate without background noise
• Flexible scheduling: allowing staff to take calls or do certain tasks in quieter periods of the day

Workplace Inclusion Starts Here

Supporting staff with hearing loss in noisy workplaces doesn't have to be difficult. A combination of assistive listening technology, staff awareness, and simple adjustments can make a huge difference.

Combine all these, and you'll see an improvement in productivity, reduced fatigue and frustration, and a much more inclusive workplace.

Your next step:
👉 Learn more about hearing inclusion in the workplace, and download our free guide here!

Need friendly, expert advice? Give us a call! We’re always happy to help.

📧 Email us at info@connevans.com

📞 Call the team 01737 247571

Many of our customers assume that our hearing aid accessories are only for behind-the-ear (BTE) devices. While BTE aids do have plenty of options, did you know that cochlear implants and BAHAs can also benefit from a huge range of accessories?

Even though these devices work differently from BTE aids, there are accessories and technology solutions that can enhance your hearing at home, at work, and on the go.

Find the Perfect Accessories for Your Cochlear Implant or BAHA

Our My Hearing Aid feature makes it super easy to discover compatible accessories and spares for your exact device. Here's how:

1. Visit our website
2. Select the make of your hearing aid, cochlear implant or BAHA
3. Select the model
4. Explore a range of compatible accessories

Whether it's for everyday life, work, or leisure, you'll see exactly what works with your device - no guesswork required!

Accessories for Use at Home

Make everyday listening easier and more enjoyable:

• Improve TV sound without turning up the volume too loud
• Hear home phone calls clearly
• Enhance gaming audio on PC or console

These home-focused products help you catch every word and enjoy your favourite activities without frustration.

Explore Cochlear Implant and BAHA accessories >

Accessories for the Workplace

Every workplace has different listening challenges – we have solutions for them all:

• Virtual meetings & computer use - hear colleagues clearly online
• Group meetings & office chatter - reduce background noise
• Face-to-face customer interactions - focus on what matters
• Noisy warehouses or factories - amplify speech and cut distractions

With the right accessories, you can hear more clearly and comfortably wherever you work.

Explore Cochlear Implant and BAHA accessories for work >

Accessories for Out and About

Stay connected no matter where life takes you:

• Link to your mobile phone for calls or streaming
• Hear friends and family in noisy restaurants or pubs
• Enjoy one-to-one conversations on the go

From walks in the park to meals out, the right accessories keep you engaged and connected.

Browse Cochlear Implant & BAHA accessories >

Making the Most of Your T Setting

Many BAHA and cochlear implant users have access to a T (telecoil/loop) setting. My Hearing Aid lets you check whether your device supports it.

Using the T setting, you can:

• Connect to a wide range of compatible products
• Take advantage of public hearing loops in cinemas, theatres, hospitals, and more

Read more about the power of the T/loop setting >

Why Accessories Matter

Cochlear implants and BAHA devices may function differently from BTE aids, but they benefit from the same range of accessories.

With My Hearing Aid, it’s easy to:

• Find the right accessories for your exact device
• Improve hearing clarity at home, work, and on the go
• Make the most of your T/loop settings

No matter your device, the right accessories can help you enjoy life with better hearing everywhere.

Still a bit unsure?

Not sure if we've got what you need? Or perhaps you're not even sure what it is you're looking for!

While the world of deaf equipment is a wonderful one, with so many options, we understand that it can be a little overwhelming.

If you have any questions or need help, our friendly team is always on hand to help!

📞 Call our friendly team on 01737 247571
💬 Or contact us via our website

Re-tubing an earmould is a simple but essential maintenance skill that can save you a time-consuming trip to the audiology clinic. If you wear behind-the-ear (BTE) hearing aids with an earmould, learning how to replace the tubing yourself can help keep your aids working at their best.

Over time, earmould tubing naturally hardens, becomes brittle, and discolours. When this happens, sound quality can be reduced, feedback may increase, and the fit may feel uncomfortable. Regular checks and frequent changes of tubing can help maintain clear, reliable sound.

In this guide, we'll show you how to re-tube an earmould at home, step by step.

What You'll Need to Re-tube an Earmould

There are a various tools that are available to help make the process as easy as possible. Here are a few of the bits that we suggest you gather before beginning to re-tube your earmould:  

• Replacement earmould tubing
• Tube threader
• Scissors
• Earmould tube drill (optional, but very helpful!)
• Earmould cleansing kit or washing-up liquid and very warm water
• Hearing aid puffer

OR, try our full Hearing Aid Care Kit for Hearing Aids with Earmoulds!

Step 1: Remove the Old Tube

Gently pull the old tube out from the earmould.

Check that the hole running through the mould is clean and free from debris. An earmould tube drill makes this much easier and ensures a clear pathway for the new tube.

Step 2: Wash and Thoroughly Dry the Earmould

Clean the earmould using an earmould cleansing kit or washing-up liquid with very warm water.

Rinse well and dry thoroughly. Then use a puffer to remove any moisture from inside the mould.

The earmould must be completely dry before inserting new tubing. Any trapped moisture can affect sound quality.

Step 3: Prepare the New Tubing

Take a new piece of earmould tubing and taper one end by cutting diagonally down the first 2cm, reducing it to around half its thickness.

This creates a pointed end, making it much easier to thread through the mould.

Step 4: Thread the New Tube Through the Mould

Insert the tube threader through the hole at the tip of the mould.

Pass approximately 1cm of the tapered tubing through the loop of the threader. Then gently draw it back through the mould until the tubing is pulled into place.

Step 5: Position the Bend Correctly

This step is crucial for comfort and sound performance.

When worn, the tubing should lie naturally along the groove (“gully”) that leads up to the top of your ear.

Pull the tubing through until the bend just touches the mould. Check the angle carefully and adjust by pulling slightly forward or back.

Step 6: Trim the Mould End of the New Tube

Once the tube is positioned correctly, cut off the excess tubing as close to the tip of the mould as possible.

Ensure there are no rough edges that could irritate your ear.

Step 7: Cut the Tubing to the Correct Length

This is the most important step for a comfortable fit.

Line up your old tube with the tip of the mould, following the same angle as the new tube.

Use the old tube as a guide and cut the new tubing to the correct length using scissors.

Finally, reattach your hearing aid.

You're Done! ✅

Congratulations - you've successfully re-tubed your earmould.

If it doesn't feel quite right the first time, don't worry. Simply remove the tube and try again. It gets easier every time.

How Often Should You Replace Earmould Tubing?

Most people need to replace earmould tubing every 4-6 months, although this can vary depending on wear, climate and your lifestyle.

Signs your earmould tubing needs replacing:

• Yellowing or discolouration
• Hard or brittle tubing
• Cracks in the tube
• Increased feedback (whistling)
• Reduced sound clarity

Regular maintenance helps to extend the life of your hearing aids and ensures consistent sound quality.

Need Replacement Earmould Tubes?

Use our My Hearing Aid guide to find the right products for you:

1. First, select your hearing aid make
2. Then, choose your model
3. You'll be shown the correct tubes and accessories for your device

Keeping a spare set of tubes at home means you can quickly re-tube whenever needed.

Accessible communication is at the heart of an inclusive workplace. Yet for many employees with hearing loss, everyday group situations like meetings, training sessions and team socials can present real barriers.

Background noise, multiple and overlapping speakers and poor acoustics can make conversations difficult to follow. In workplaces where safety, learning or collaboration are key, such as construction sites, warehouses, healthcare environments or office-based teams, these challenges can have a real impact.

With the right approach and the right technology, group communication can be made easier for everyone.

The role of assistive technology

While all employees benefit from inclusive communication practices, technology plays a crucial role in removing barriers for people who are deaf or hard of hearing.

Specialist microphone solutions are available, and are designed to:

• Capture speech from multiple participants
• Reduce background noise
• Improve speech clarity over distance
• Integrate seamlessly and stream directly to modern hearing devices

Microphones can be used flexibly across meetings, training sessions and briefings, making them a practical, scalable solution for inclusive workplaces.

Building a culture of inclusion in the workplace

Accessible communication isn't about singling people out - it's about creating environments where everyone can contribute equally. When meetings, training and briefings are made accessible, organisations benefit from improved engagement, safety and collaboration.

By combining thoughtful communication practices with the right technology, employers can take meaningful steps towards making group communication work for everyone.

Take the next step towards an inclusive workplace

For more ideas, our Workplace Inclusion Guide helps employers build on awareness with practical, long-term action, from information on funding and support, to guidance on inclusive meeting and communication practices.

👉 Visit our workplace inclusion to learn more and explore suitable solutions.

This year, Connevans turns 65. It's a milestone that speaks not just of longevity, but of something far more meaningful: decades of listening, learning and supporting people with hearing loss through life's everyday moments.

In a world where technology and communication is ever-evolving, Connevans has remained a reassuring constant to our customers. It comes from our people - an accumulation of knowledge, shared experience, and a genuine commitment to caring for our customers.

Some members of our team have been here for nearly half a century! Together, we represent 489 years of experience, including 243 years of direct customer support within our customer services team. That's hundreds of years worth of real conversations, real questions, real worries - and real reassurance.

For our anniversary, we're celebrating the people behind that knowledge.

Experience That Can't Be Rushed

When you speak to someone at Connevans, you're not just receiving product information. You're benefitting from years (sometimes decades!) of hands-on understanding.

Experience means:

• Knowing not just what a product does, but who it helps
• Recognising a customer's concerns before they're even voiced
• Offering calm reassurance rooted in real-world experience
• Supporting customers with patience, empathy and confidence

It's the kind of knowledge that can't be downloaded, automated or even generated by AI! It's exactly what helps Connevans continue to offer advice that people can trust, and can't find anywhere else.

In Their Words

To mark our 65th year, we spoke to some of our long-serving team members about their time at Connevans - what's changed, what's stayed the same, and what experience really matters when supporting customers.

Richard

Customer Support Manager | 18 Years at Connevans

While Richard admits he can barely remember his first day (it was rather a long time ago!), he does know the first enquiry he handled: a letter from a gentleman in Oxford asking about a Geemarc AmpliDECT 250 telephone. He even still has a copy of his reply on file.

One of the biggest shifts he's seen over the years is in who we support.

"Much of our time used to be focused on providing in depth technical support to a small number of specialist professionals, we are now supporting a much wider range of customers, a majority of whom are new to the world of deaf equipment."

With experience has come perspective. Richard says one of the most important lessons he's learned is that everyone's expectations are shaped by their own situation.

"Everyone's perspective is different... Being aware of this and targeting your efforts in a way that can exceed those expectations is one of the keys to ensuring a customer goes away happy."

Vicky

Customer Services Team Leader | 10 Years at Connevans

For Vicky, it's the variety that's kept her at Connevans for a decade.

“Every customer and every case is different. The team are also great - they feel like my second family!”

She believes customers return for a simple reason: reliability.

“We are prompt and precise. If we don’t know an answer, we will find one.”

After ten years in customer service, her definition of "good service" is clear:

“Getting a prompt response or solution, and speaking to a human who understands and wants to help.”

And her personal motto?

“Treat others as you would want to be treated!” 😊

David

Managing Director | 49 Years at Connevans

Looking back over nearly half a century, David is most proud of a milestone that meant a great deal both professionally and personally: being appointed as the grantee for Connevans Limited's Royal Warrant from Her Majesty Queen Elizabeth II - an accolade he says his mum and dad would have been incredibly proud of.

While technology has evolved dramatically over the decades, it's human moments that stay with him.

He recalls helping a neighbour set up a TV listening system to work with his hearing aids. When he commented on how loud the television had been, the neighbour explained his wife never complained. When David asked her, she admitted she simply went to watch TV in the kitchen!

“Once the system was working, they were able to go back to having evenings together in the lounge.”

For David, that's what really matters.

When asked what customers value most, his answer is simple:

“Personal service with knowledgeable and honest answers.”

And his hopes for the future?

“That Connevans is still going strong with a family connection, perhaps one of my grandchildren at the helm by then, and that the whole team can maintain their sense of humour.”

A Reassuring Constant

For 65 years, Connevans has grown and evolved alongside the communities it supports. New tech has emerged, communication methods have changed, expectations have shifted.

But the core values remain the same: care, expertise and genuine support.

That continuity is what customers tell us they value most. The confidence that when they call, they'll speak to someone who understands - someone whose advice is grounded in years of experience.

As we look ahead, we're proud to carry forward the experience built by generations of our team, and continue being a reassuring presence for our customers of today and tomorrow.

65 years on, and the heart of Connevans remains the same.

Thank you for being a part of our journey!

Hearing aids can be life-changing, but even the best devices sometimes act up. If your hearing aid isn't performing as it should, don't panic.

Many issues are simple to fix, and knowing the most common culprits can save you time, frustration and unnecessary visits to your audiologist!

Here are the 5 most common reasons your hearing aid isn't working and what you can do about it.

1. The Battery or Charger Needs Attention

Whether you use standard batteries or a rechargeable model, power issues are usually the biggest culprit.

For battery-powered aids:

• Check the battery is the correct size and inserted correctly
• Replace the battery with a fresh one (even if you think it doesn't need replacing).
• Keep spare batteries on hand so you're never caught out

Buy hearing aid batteries >

For rechargeable aids:

• Make sure your charger is plugged in correctly and the mains are switched on
• Try a full reset by placing the hearing aids in the charger and closing the lid (if your model has one)
• If your charger is worn or unreliable, replacing it can often solve intermittent issues

Find hearing aid chargers >

2. Blocked Microphone, Domes or Wax Filters

Wax, dust and general debris can block the small openings your hearing aid relies on to produce clear sound.

What to do:

• Clean your hearing aid regularly with specialist brushes or cleaning tools recommended for your device
• Avoid using sharp objects that could damage the delicate components
• Consider scheduling professional cleaning if you're not sure
• Ensure you're checking and replacing your domes and wax filters regularly

Shop hearing aid care >

3. Moisture or Sweat Damage

Hearing aids are very sensitive to moisture. Humidity, rain and even sweat during exercise can affect performance.

Regular drying is a key part of your hearing aid care routine, try:

• Immediately wiping down your devices if they get damp
• Always removing devices before showering or swimming
• Using a drying kit or box to dry your aids overnight

Shop drying boxes and tablets >

4. Improper Settings or Connectivity Issues

Modern hearing aids often connect to smartphones, tablets and other devices. Sometimes, they just need a rest or a settings adjustment.

What to do:

• Check if your hearing aid is paired correctly with any accessories you may be using
• Reset your device according to the manufacturer's instructions
• If you have multiple programs or streaming options, ensure the correct one is selected

5. Worn Out Parts or Old Technology

Like any device, hearing aids can wear out over time. Tubing, domes, or receivers may need replacing, or your hearing aid might simply be nearing the end of its useful life.

What to do:

• Check for worn-out parts and replace them when needed
• If you've tried the usual checks without success, arrange a review with your audiologist
• Your audiologist can assess whether settings need adjusting or, if your hearing aid is older, whether upgrading to a newer model could improve sound quality, battery life, and access to newer features

Bonus Tip: Regular Hearing Aid Maintenance Saves Hassle

A little care goes a long way. Regular cleaning, battery checks, and professional servicing can prevent most common problems and keep your hearing aids working like new.

If you've tried everything and your hearing aid is still underperforming, the team at Connevans is here to help. Whether it's a replacement part, or advice on the best accessories for your device, we'll guide you every step of the way.

Need support? contact us via info@connevans.com or browse our hearing aid accessories here.

Knowing when someone is at the door, waking up on time, hearing your baby cry, or being alerted to a smoke alarm. These are all essential parts of everyday life and home safety.

If you're deaf or hard of hearing, you'll know just how easy it is to miss these sounds, and that can lead to frustration, anxiety or even safety concerns.

There's a whole range of home alerting devices designed specifically for deaf and hard of hearing people, and they're more advanced (and flexible) than ever.

From a gentle vibration on your wrist to remind you the oven timer has gone off... to a powerful vibrating bed shaker that wakes you if the fire alarm sounds - there's a solution for every situation. Here's everything you need to know.

What Are Alerting Systems for Deaf People?

Alerting systems are devices that replace or supplement sound with:

• Strong vibrations
• Bright flashing lights
• Extra loud adjustable alarms
• Portable pagers or receivers
• Smartphone alerts (in some systems)

Instead of relying solely on hearing, these systems ensure you're notified in a way that works for you.

Whether you need help in just one area, or throughout your entire home, there's a solution available.

Waking Up: Vibrating Alarm Clocks & Watches

One of the most common challenges for people living with hearing loss is waking up reliably. Specialist alarm clocks can include:

• Extra loud adjustable alarms
• Flashing light alerts
• Powerful vibrating pads placed under your pillow

The vibrating pad is particularly helpful if you share your home, it wakes you without disturbing anyone else.

Browse vibrating alarm clocks >>

Prefer something a bit more discreet? Vibrating alarm watches are ideal for reminders, appointments or daily routines. A gentle buzz on your wrist can be surprisingly life-changing. View watches >>

Baby Monitors & Alerts for Deaf Parents (and Grandparents!)

Looking after babies and young children brings enough worry, without the added stress of missing important sounds and alerts.

Thankfully, there are baby monitors for deaf parents designed with:

• Vibrating alert pads
• Flashing light receivers
• Portable pager systems
• Video monitors with visual alerts

Some systems can even integrate into a larger home alerting setups, so you can monitor your baby and your doorbell using the same receiver.

Explore baby alarm systems >>

Fire & Carbon Monoxide Alert Systems

When it comes to safety, deaf fire alarm systems are essential.

Standard smoke alarms are loud - but depending on frequency, placement and the layout of your home, they're not always easy to hear.

Specialist smoke and carbon monoxide alert systems can:

• Trigger vibrating bed shakers
• Activate bright flashing light receivers
• Send alerts to portable pagers
• In some cases, notify your smartphone

So whether you're asleep, upstairs, or out in the garden, you'll still be alerted immediately.

Explore smoke & CO alarm systems >>

Doorbells & Visitor Alerts

Missing the doorbell can be frustrating, and sometimes unsafe.

A doorbell for deaf and hard of hearing people can include:

• Portable receivers you can carry around the house
• Flashing light alerts
• Vibrating notifications
• Extra loud chimes

So even if you're at the bottom of the garden, you'll know someone's there.

Browse doorbell alerting systems >>

No more missed deliveries, and no more surprise visits!

The Bellman Visit Alerting System: One System That Does It All

If you're facing multiple challenges around the home, managing separate devices for different alerts can feel overwhelming.

That's where the Bellman Visit alerting systems stand out.

Designed to "watch over" your home, Bellman Visit connects transmitters (for doorbells, phones, smoke alarms, baby monitors and more) to receivers that alert you through:

• Vibration
• Flashing lights
• Bed shakers
• Extra loud alerts
• Portable pagers

Any Bellman Visit receiver can work with any Bellman Visit transmitter, meaning you can build a system tailored to your home and adapt it as your needs change.

It offers:

• Telephone and doorbell detection
• Reliable baby monitoring
• Fire protection meeting high standards
• A flexible, expandable system

One coordinated solution, complete peace of mind.

Explore Bellman Visit >>

You Don't Have to Struggle

If you've been adapting your life around missed sounds - waiting closer to the door, asking others to listen out for alarms, laying awake at night worried - it doesn't have to be that way.

Modern alerting systems are designed to give you:

• Greater independence
• Increased safety
• Confidence around the home
• Support for your whole family

Whether you need a simple vibrating alarm clock or a complete home alerting system, there's a solution, and you don't have to figure it out alone.

Need Some Help Choosing the Right Alerting Device?

With so many options available, it's completely normal to feel unsure about where to start.

Our customer service team can help you choose the right solution for your home, lifestyle and budget - without pressure or confusion.

Get in touch today and let's make your home safer, simpler and more connected.

📞 Call our friendly team on 01737 247571
💬 Or contact us via our website

The Phonak Roger Table Microphone is designed to make group discussions easier by improving speech clarity in any environment where multiple people might be speaking around a table or room.

The Table Mic comes equipped with a remote control, giving you simple, effective ways to manage sound pick-up and reduce unwanted background noise.

In this video, our Managing Director, David Evans, explains how the remote works, what each button does, and how to adjust the settings for different environments.

What Can You Do With the Phonak Roger Table Mic Remote?

The remote control allows you to:

• Mute and unmute the microphone quickly
• Adjust the sound pick-up range for different group or room sizes
• Optimise listening comfort depending on the setting

These controls are particularly useful in offices, classrooms, and conference rooms where background noise or distance can affect speech clarity.

Understanding the Phonak Roger Table Mic's Pick-Up Range Settings

Expand the options below to understand more about the two available pick-up range options.

Switching to the right range helps speech sound clearer and more comfortable.

Tips for Getting the Best Out of Your Phonak Roger Table Microphone

• Use the large pick-up range for round-table meetings
• Switch to the small pick-up range in noisy or open-plan spaces
• Place the microphone on a stable surface
• Remember: the pick-up range resets after switching the devcice off

Want more help?

For more practical demos and how-to videos, visit our YouTube Channel. Our video guides make it easy to get the most from your Roger Table Mic and other hearing aid accessories.

Tinnitus Awareness Week is a perfect chance for us to shine a light on a condition that affects millions of people - often in varying ways. While we're not tinnitus specialists, we regularly speak with customers who live with tinnitus, and we know how often it goes hand in hand with hearing loss.

Tinnitus presents itself in many forms. It can sound like ringing, buzzing or humming and can range from being barely noticeable, to being very intrusive. Because experiences differ so widely, awareness, understanding and practical support are essential for anyone living with tinnitus.

Tinnitus, Hearing Loss & Everyday Life

Tinnitus is often linked to hearing loss, and many people experience the two together. When hearing changes occur, the brain may create its own 'phantom' sounds. These are often more noticeable in quieter moments, such as when trying to relax, focus or fall asleep.

Although there's currently no cure for tinnitus, many people find strategies that can help their symptoms more manageable. One of the most popular and effective approaches is sound therapy.

How Sound Therapy Helps with Tinnitus

Sound therapy uses carefully curated, calming sounds that gently 'mask' tinnitus, helping the brain to shift focus so it's easier to sleep, relax or concentrate.

Most tinnitus sound relaxers work in a similar way, but each of them offer unique features. Because tinnitus affect everyone differently, there isn't one sound that works for all. Some people prefer music, while others find nature sounds or specific frequencies of white noise to work best.

Our Top Sound Therapy Picks for Tinnitus Relief

To mark Tinnitus Awareness Week, we've gathered five of our most popular sound therapy options that customers often choose for tinnitus support.

1. Best for Occasional Use - Wellcare Naturcare Tinnitus Sound Relaxer

A simple, reliable entry-level option. Featuring seven calming sound choices, easy volume control and a 30-minute sleep timer, it's ideal for those looking for straightforward, occasional support - particularly at bedtime.

Shop now >

2. Best for Sound Quality - Sound Oasis S-6000 Deluxe Sleep & Tinnitus Sound System

Our top-of-the-range model, featuring the highest quality sound with three built-in speakers delivering rich bass tones. With 288 authentic nature sounds, Bluetooth streaming, AM/FM radio, sleep timer and alarm clock, it's designed for complete customisation.

It's headphone socket also makes it compatible with pillow speakers!

Shop now >

3. Best for Travel - Sound Oasis Tinnitus Sound System with Bluetooth

Compact yet powerful, this travel-friendly speaker is just 5cm tall! It includes 20 built-in sounds, and Bluetooth streaming for your own audio - perfect for tinnitus relief on the go.

Shop now >

4. Popular for Night-Time Comfort - Sound Oasis Pillow Speakers

Often paired with sound therapy systems, pillow speakers allow sound to be played discreetly through the pillow.

This can be especially helpful for night-time use, offering a more personal listening experience without disturbing a partner or wearing uncomfortable headphones.

Shop now >

5. Best All-Rounder - Sound Oasis Style 2 Sound Therapy System

A long-standing customer favourite. With 24 pre-loaded tinnitus sounds, digital alarm clock, sleep timer and headphone socket for pillow speakers, it's a versatile option suitable for use both day and night.

Shop now >

Finding a Tinnitus Relief Solution That Works For You

Tinnitus affects everyone differently, and relief is rarely one-size-fits-all. What matters most is discovering sounds and routines that suit your unique needs - whether that's occasional use, nightly support, or a portable option for travel.

If you're living with tinnitus alongside hearing loss, you're not alone. During Tinnitus Awareness Week, we're proud to help raise awareness and share practical options that many people find supportive.

Explore our full range of tinnitus relief products online, or contact our friendly team if you'd like guidance on choosing the right option.  

📞 Call our friendly team on 01737 247571
💬 Or contact us via our website