The People, Knowledge & Care Behind Our 65 Year Journey
This year, Connevans turns 65. It's a milestone that speaks not just of longevity, but of something far more meaningful: decades of listening, learning and supporting people with hearing loss through life's everyday moments.
In a world where technology and communication is ever-evolving, Connevans has remained a reassuring constant to our customers. It comes from our people - an accumulation of knowledge, shared experience, and a genuine commitment to caring for our customers.
Some members of our team have been here for nearly half a century! Together, we represent 489 years of experience, including 243 years of direct customer support within our customer services team. That's hundreds of years worth of real conversations, real questions, real worries - and real reassurance.
For our anniversary, we're celebrating the people behind that knowledge.
Experience That Can't Be Rushed
When you speak to someone at Connevans, you're not just receiving product information. You're benefitting from years (sometimes decades!) of hands-on understanding.
Experience means:
- Knowing not just what a product does, but who it helps
- Recognising a customer's concerns before they're even voiced
- Offering calm reassurance rooted in real-world experience
- Supporting customers with patience, empathy and confidence
It's the kind of knowledge that can't be downloaded, automated or even generated by AI! It's exactly what helps Connevans continue to offer advice that people can trust, and can't find anywhere else.
In Their Words
To mark our 65th year, we spoke to some of our long-serving team members about their time at Connevans - what's changed, what's stayed the same, and what experience really matters when supporting customers.
Richard
Customer Support Manager | 18 Years at Connevans
While Richard admits he can barely remember his first day (it was rather a long time ago!), he does know the first enquiry he handled: a letter from a gentleman in Oxford asking about a Geemarc AmpliDECT 250 telephone. He even still has a copy of his reply on file.
One of the biggest shifts he's seen over the years is in who we support.
"Much of our time used to be focused on providing in depth technical support to a small number of specialist professionals, we are now supporting a much wider range of customers, a majority of whom are new to the world of deaf equipment."
With experience has come perspective. Richard says one of the most important lessons he's learned is that everyone's expectations are shaped by their own situation.
"Everyone's perspective is different... Being aware of this and targeting your efforts in a way that can exceed those expectations is one of the keys to ensuring a customer goes away happy."
Vicky
Customer Services Team Leader | 10 Years at Connevans
For Vicky, it's the variety that's kept her at Connevans for a decade.
“Every customer and every case is different. The team are also great - they feel like my second family!”
She believes customers return for a simple reason: reliability.
“We are prompt and precise. If we don’t know an answer, we will find one.”
After ten years in customer service, her definition of "good service" is clear:
“Getting a prompt response or solution, and speaking to a human who understands and wants to help.”
And her personal motto?
“Treat others as you would want to be treated!” 😊
David
Managing Director | 49 Years at Connevans
Looking back over nearly half a century, David is most proud of a milestone that meant a great deal both professionally and personally: being appointed as the grantee for Connevans Limited's Royal Warrant from Her Majesty Queen Elizabeth II - an accolade he says his mum and dad would have been incredibly proud of.
While technology has evolved dramatically over the decades, it's human moments that stay with him.
He recalls helping a neighbour set up a TV listening system to work with his hearing aids. When he commented on how loud the television had been, the neighbour explained his wife never complained. When David asked her, she admitted she simply went to watch TV in the kitchen!
“Once the system was working, they were able to go back to having evenings together in the lounge.”
For David, that's what really matters.
When asked what customers value most, his answer is simple:
“Personal service with knowledgeable and honest answers.”
And his hopes for the future?
“That Connevans is still going strong with a family connection, perhaps one of my grandchildren at the helm by then, and that the whole team can maintain their sense of humour.”
A Reassuring Constant
For 65 years, Connevans has grown and evolved alongside the communities it supports. New tech has emerged, communication methods have changed, expectations have shifted.
But the core values remain the same: care, expertise and genuine support.
That continuity is what customers tell us they value most. The confidence that when they call, they'll speak to someone who understands - someone whose advice is grounded in years of experience.
As we look ahead, we're proud to carry forward the experience built by generations of our team, and continue being a reassuring presence for our customers of today and tomorrow.
65 years on, and the heart of Connevans remains the same.
Thank you for being a part of our journey!
